FAQs
Here is a selection of answers to some of your most popular questions. If you can’t find an answer to your query below, please call a customer representative on the Sainsbury’s Careline on 0800 636 262
- I've just signed up to Sainsbury's Little Ones. When can I expect to receive my welcome pack?
- I've just signed up to Sainsbury's Little Ones. When can I expect to receive my 500 Nectar points?
- I signed up to the Sainsbury's Little Ones. When can I expect to receive my Huggies Mum & Baby Bundle?
- I've applied for a Nectar card. When can I expect to receive it?
- When will I receive my free quarterly Little Ones magazine?
- How can I update my Little Ones membership if I have forgotten my email and password details?
- How can I update my details if I have changed my address?
- How can I update my details when I have given birth?
- I'm pregnant again. If I update my details, will I receive another Huggies Mum & Baby Bundle?
- I have more than four children but the registration form only has four date fields. What shall I do?
- How do I unsubscribe from the baby club?
- My child is 4 or over, why can't I join Little Ones?
I've just signed up to the Sainsbury’s Little Ones. When can I expect to receive my welcome pack?
After registration welcome packs can take three to five weeks to arrive.
I've signed up to Sainsbury’s Little Ones. When can I expect to receive my 500 Nectar points?
You must go into a store to credit the Nectar points to your card. It will take 48 hours for points to be updated. Please ensure you swipe your Nectar card at the time of redeeming the coupon you receive in your Welcome Pack. This is clearly highlighted on the actual coupon.
I signed up to the Sainsbury's Little Ones. When can I expect to receive my Huggies Mum & Baby Bundle?
You will receive a coupon in your Little Ones welcome pack. This can take three to five weeks to arrive. Once the welcome pack with the coupon has arrived, you then need to go into a store, get the Huggies pack off the shelf and take both the coupon and the Huggies pack to the till.
I've applied for a Nectar card. When can I expect to receive it?
You will need to contact Nectar directly at www.nectar.com or call the helpline on 0844 811 08 11
When will I receive my free quarterly Little Ones magazine?
Little Ones is published and sent out to members in March, June, September and November/December.
How can I update my Little Ones membership if I have forgotten my email and password details?
Go to the update details page on the Little Ones website.
How can I update my details if I have changed my address?
Go to the update details page on the Little Ones website.
How can I update my details when I have given birth?
Go to the update details page on the Little Ones website.
I’m pregnant again. If I update my details, will I receive another Huggie Mum & Baby Bundle?
Sorry, unfortunately there is only one joining gift per customer.
I have more than four children but the registration form only has four date fields. What shall I do?
For the purposes of the club, we are only collecting data on the youngest four children.
How do I unsubscribe from the baby club?
Contact the Sainsbury's Careline on 0800 636 262.
My child is 4 or over, why can't I join Little Ones?
Sorry, Little Ones club is only for pregnant mums and parents with a child or children up to 4 years old. But don't forget you'll find loads of inspiring food ideas for you snd your family at sainsburys.co.uk
